At this crossroad that healthcare and life sciences find themselves, digital transformation can be the way to prepare organizations for this moment. Better data management techniques, technical processing, and the development of actual time data show up hidden potential for generating substantial improvements in productivity consumer satisfaction. Salesforce Health Cloud is not only an effective and flexible tool for healthcare organizations, it also has many more ‘bells and whistles’ that make the product ideal for any company who wants to reform the way they approach patient care and run their business.

When implemented and used correctly Health Cloud has the potential of helping healthcare organizations improve the patient experience, as well as increase efficiency and the security of data. Since integration within the realm of Salesforce, along with numerous developer tools and applications in the AppExchange, Health Cloud by Salesforce is perfectly capable of bringing change to the healthcare fraternity.

The major challenges that the industry has to deal with include, managing patient data that is often diverse, handling interprofessional care and ensuring patients receives a unique experience. These difficulties are met directly by the Salesforce Health Cloud, which fully controls and visualizes the patient across his/her journey, optimizes work processes, and includes extensive analytical and reporting tools. Health Cloud helps the healthcare provider to better address the needs of the patients, create better value in what is offered and delivered in the care of patients as well as producing better results regarding the health of the patient.

Managers have started to experience benefits in their companies. For instance, New England Biolabs, which deals with life sciences services across the world relied on Salesforce Health Cloud to simplify customer services which in turn enhanced the satisfaction of their clients. Likewise, John Muir Health, a healthcare organization in California, adopted Health Cloud for enhancing the care delivery and enhancing the engagement of the patient. These achievements, as they illustrate, are enshrine the opportunities offered by the Salesforce Health Cloud in the sphere of healthcare.

Why Use Salesforce Health Cloud?

Any organization in the healthcare industry can benefit from Salesforce Health Cloud, including:

• The DME industry and other sectors comprising the market such as healthcare providers including hospitals, clinics, and ambulatory care centers.
• Third party funders (For example: insurance companies and Government health care funding bodies)
• Medical device manufacturers
• Pharmaceutical companies
• Clinical research organizations

Some of the issues organisations encounter in the current volatile healthcare environment include; handling of large amounts of patient information, co-ordination of patient treatment across different care units and provision of individualised patient experience. The problems are solved by the innovative application named Salesforce Health Cloud: The patient is seen as a full-sphere individual; The work of all subdivisions is integrated; Strong analysis and presentation are available.

Top Features of Salesforce Health Cloud

Considering its mission, the product must be robust to meet the goal that Salesforce Health Cloud set in front of it. Here are some key features:

Patient 360

This must be a strong feature since it gives a holistic and comprehensive look at a patient from demography to clinical profile and interactions. In so doing, healthcare providers get key insights from different sources making it easy for them to give out health care services tailored to individual needs. It is recommended by other healthcare professionals for the Patient 360 feature since it allows the healthcare professionals to access all the information regarding the patient’s status and needs they may need at a particular moment in order to make a holistic approach to the problem.

Care Plans

It also enables care teams to design, manage and monitor care plans to implement. Goals, tasks and even the milestones can be developed, included in the care plan so that the progress of the patient can be closely observed and action can be taken if there are significant changes in clinical status. This feature can eradicate potential inconsistency in patient care by making certain that all care givers are pushing for the same objectives while at the same time availing a guide to the general care of the patient.

Care Coordination

In Health Cloud, it was possible for the care teams to work in unison and exchange information as well as plan for seamless care across the various providers. It also has the capability to provide encrypted messaging to enable the providers communicate with the patients. Coordination of care helps to involve all the healthcare practitioners treating a particular patient in the care giving process hence promoting the general well being of the patient.

Health Timeline

This gets as an info view, and allows the user to view a patient summary and all related encounters, labs, and medications at a glance. it is very convenient for the care teams and enables them make decisions faster based on a patient’s history. Thus, the Health Timeline gives an overall perception to the patient’s condition, which will help to track the result and reveal any disturbing factors.

Einstein Analytics for Healthcare

In using AI, healthcare organizations get richer patient and analytical insights from Einstein Analytics for Healthcare towards enhancing patient care, operational efficiency and optimized financial value. This feature involves the application of artificial intelligence in dataset to devise relevant recommendation which enhances the delivery of health care services.

Data Security and Compliance

Salesforce Health Cloud makes sure that all the patient information is safe and adhere to all laws that govern the healthcare industry such as the HIPAA rules. It also offers enhanced data security measures such as encrypting, access control and logging any activity involving the patient data. There are many healthcare regulations that need to be followed and with the help of Salesforce Health Cloud all data handling processes are included.

Integration with the Salesforce Ecosystem

Health Cloud fits into the other Clouds it operates with, including Sales Cloud, Service Cloud, and Marketing Cloud, among others. It enables the value to be enjoyed on a broader level by the healthcare organization hence experiencing a boost in their functionality of activities in relation to the Salesforce ecosystem. Co-ordination makes certain that each of the business functions such as marketing and service delivery are aligned with each other.

AppExchange Applications

The Health Cloud has a lot of integrated applications from the Salesforce AppExchange to improve on its functionality. The benefits of these apps are that they offer more features and functionality so that Healthcare organizations can optimize the features and functionalities of the Health Cloud. The following are some of some common resources on the AppExchange that can be very useful to the healthcare providers as they seek to explore various possibilities to get the most out of Health Cloud.

Developer Resources

Salesforce offers detailed means for the developers to enhance and develop Health Cloud according to healthcare institutions needs. Such resources are comprised of documents, API, as well as development tools that help INs in creating tailored applications and interfaces. Developer resources mean that the health care organizations will be able to implement the Health Cloud solution according to its needs.

Real-time Insights and Reporting

Health Cloud comprises of features such as business intelligence and analytics, which ensures that healthcare institutions can monitor the institution’s performance while making adequate decisions. These tools give useful insights of patients’ status, organizational productivity and financial status. Another advantage of real time information is that it provides opportunities for constant problem solving in the health care provision process.

Automated Workflows

Amongst the features offered by Salesforce Health Cloud, it is possible to identify the practices, which are designed to minimize the amount of time that is required for the employees to complete routine administrative tasks. These workflows can encompass almost any patient workflow, from registration, appointments and follow-up communication. The use of automation means that the healthcare staff is relieved from handling tasks which in the long run will be completed in time and accurately.

Personalized Patient Experiences

The package described as Health Cloud allows the healthcare organizations to track patient preferences, behavior as well as history that helps in personalizing the patient experience. This information helps the providers to be well prepared and be specific on the kind of communication they need to use with the patient, therefore increasing the level of satisfaction. Personalization is high priority as it allows to better work with patients directly, and thus achieve better results.

Implementing Salesforce Health Cloud

Implementing Salesforce Health Cloud involves several key steps:

Assessing Organizational Needs

The package described as Health Cloud allows the healthcare organizations to track patient preferences, behavior as well as history that helps in personalizing the patient experience. This information helps the providers to be well prepared and be specific on the kind of communication they need to use with the patient, therefore increasing the level of satisfaction. Personalization is high priority as it allows to better work with patients directly, and thus achieve better results.

Customizing Health Cloud

Salesforce Health Cloud is very flexible which implies that an organization needs to define its needs and the Health Cloud can be designed to be able to meet those needs fully. As mentioned earlier, this customization can extend to custom objects, fields and particular workflow and can simply link to other existing systems and applications. Customization guarantees that Health Cloud reflects the organization’s workflows and helps achieve objectives.

Training and Adoption

Successful implementation of Health Cloud requires training and adoption by all users. This includes training healthcare providers on how to use the platform, as well as educating them on the benefits and capabilities of Health Cloud. Encouraging adoption and ensuring that all users are comfortable with the platform will help maximize its impact.

Continuous Improvement

Health Cloud’s success entails user adoption that has been brought about by training programs within the implementation process. This comprises of familiarising healthcare providers on how to navigate through the platform and acquaintancing them with the features and possibilities of Health Cloud. Promoting the adoption and making sure that all of the users are confident with the platform will make the most of the tool.

Conclusion

With its many capabilities, Salesforce Health Cloud can completely transform healthcare businesses by enhancing patient care, expediting procedures, and guaranteeing data security and compliance. With features like the all-inclusive Patient 360 view and sophisticated AI-powered analytics, Health Cloud offers the resources and capacities required to tackle the demands of the contemporary healthcare environment. Through the use of Salesforce Health Cloud’s capabilities, healthcare organizations can deliver exceptional patient experiences, reduce costs, and achieve better outcomes.

 

Contact us today to lean IT how we can help you implement and optimize Salesforce Health Cloud for your organization. Our experts are ready to guide you through the complexities and ensure you leverage this powerful platform to achieve your healthcare goals. Get started now and revolutionize your patient care with Salesforce Health Cloud.